I am so sorry you are not happy with your order. I will always do what i can to help resolve the issue.
So first off pop me a message and let me know the problem. (I don’t bite). You can email me at email@example.com.
If your item is damaged in transit.
Please send photographic evidence. in some cases i will ask for it to be returned. you will need to pay this postage. once we have agreed on the next step you will be issued with a refund. If we have agreed a replacement this will be dispatched after the refund is issued.
If you ordered the wrong thing or you are unhappy with your order.
I will ask you to post it to me at your own cost. Once received safely and I have checked it’s not damaged in any way then i will proceed with a refund.
If you ordered something personalised.
If the item is faulty then please see above.
When ordering a customised piece you are involved throughout the process, any proof reading or illustrations always need to be signed off by you before printing. If you change your mind after confirmation and printing I’m afraid I will not accept responsibility or refund.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, please contact me first, then you will return the item at your own expense. if it is valid for a refund I will refund or replace the item and the postage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 46a High East Street, Dorchester, Dorset, DT11HU
To return your product, you should mail your product to: 46a High East Street, Dorchester, Dorset, DT11HU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.